We offer a limited 30-day return on our products. If you are not satisfied with your purchase, we offer product exchange or in-store credit. We do not refund shipping costs.
If you receive a damaged item, please notify us immediately. You will be required to provide your receipt of purchase, a photo of the damaged item with a short explanation/description. Upon review and acceptance, we will send you a replacement product.
Once we have received and inspected the product you wish to exchange, we will send you an email to notify you of the inspection and your replacement product will be shipped to you within 24 hours.
Please note that most orders ship out within 24 hours or less, unless otherwise stated. If you wish to cancel an order, please keep this time frame in mind. If your shipment has already left we will be unable to cancel.
We do everything we can to ensure the safety of all glass products ordered through our store. All glass shipped will be properly and safely packaged prior to shipping. We can not guarantee or foresee what events may arise during delivery and so glass ships at your own risk. We do not accept exchanges or refunds on broken glass.
For all returns and exchanges please contact firstname.lastname@example.org